FAQ
golds bets FAQ — all your questions answered in one place
From opening an account at golds bets to VIP cashback, depositing via bKash, KYC verification and getting support — find direct and detailed answers to your most important questions across the five categories below. Applicable to players aged 21 and over.
For ages 21+
24/7 support
Minimum deposit ৳100
5 VIP levels
VIP
VIP Benefits
Learn how weekly cashback and special benefits work across the five VIP levels at golds bets.
golds bets has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate increases at each level — from a maximum of 0.2% at Bronze up to a maximum of 0.8% at Diamond. The more you play, the higher the level you can reach.
Weekly cashback is calculated based on the total net loss for that week — that is, total losses minus total winnings. Example: if a Gold level member has a net loss of ৳20,000 in a week — ৳20,000 × 0.5% = ৳100 cashback. This is the maximum applicable rate for that level.
If you bet regularly and stay consistently active on your account at golds bets, you will be promoted to a higher level automatically. The specific turnover thresholds are not published, but full information on the levels is available on the golds bets VIP page. Playing regularly and using bonuses can both help speed up your progress.
Yes. Diamond is the highest level and carries a weekly cashback rate of up to 0.8%. In addition, Diamond members receive priority support, access to special promotions and personalised offers. A side-by-side breakdown of benefits for each level is available on the golds bets VIP page.
Weekly cashback is generally processed at the end of each week and credited to the account. A wagering requirement may apply to cashback — depending on the terms of that week's promotion. For the specific terms, read the Terms and Conditions page or ask directly in live chat.
Deposit
How to Deposit
Whether you deposit via bKash, Nagad, Rocket or bank transfer, the questions below will help you.
golds bets currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Sonali Bank, Dutch-Bangla Bank and BRAC Bank). The minimum deposit is ৳100 across all methods. Cryptocurrency is not supported.
The minimum deposit is ৳100 — this applies to all methods and all categories, from slots to live casino. You can start playing with just ৳100. No amount below this is accepted.
golds bets does not add any processing fee of its own on deposits. However, bKash's own transaction charges (if any) may apply when you send from your bKash account. The same applies to Nagad and Rocket. Bank transfers may carry varying charges depending on the bank.
Deposits normally appear in your balance within a few minutes. If there is a delay, first collect the transaction reference number or a screenshot. Then share it with golds bets via 24/7 live chat — the team will verify it and resolve the issue quickly. Bank transfers can sometimes take a little longer.
Yes. golds bets offers a 120% bonus on the first deposit, up to ৳10,000. The wagering requirement is 15 times the bonus amount. Example: deposit ৳1,000 and receive a ৳1,200 bonus — total balance ৳2,200 — you must complete wagering of ৳1,200 × 15 = ৳18,000 before the bonus funds can be withdrawn.
KYC
Identity Verification (KYC)
Understanding the KYC verification process is important for keeping your account secure and withdrawing safely.
golds bets may request KYC verification before the first withdrawal, during a large withdrawal, or if unusual activity is detected on an account. This is for the player's own protection — to prevent anyone else from withdrawing your funds. New accounts may also be asked to verify shortly after registration.
Yes, this is very important. The name registered on your golds bets account must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal may be held and additional time may be needed for identity verification. Enter the correct name at the time of registration.
You may typically be asked to provide a clear photo of your National ID (NID) or passport, along with a copy of your mobile wallet or bank statement. The golds bets support team will let you know exactly what is required via live chat. Photos of documents must be clear and legible.
The reason for rejection is usually communicated — for example, a blurry photo, a name mismatch or incomplete information. Correct the issue and resubmit. If you are unsure what went wrong, contact 24/7 live chat directly — the golds bets team can assist in Bengali.
golds bets uses SSL encryption to keep all data secure. Personal information and documents submitted for KYC are used solely for identity verification and are not sold or shared with third parties. Read our Privacy Policy for more details.
Support
Contact & Support
golds bets support team is available 24/7, seven days a week, in both Bengali and English.
golds bets offers two support channels: 24/7 Live Chat (directly on the site) and Email Support. Both channels are available in Bengali and English. No phone number or WhatsApp number is published — all contact is through live chat or email.
Yes. golds bets live chat support is available 24/7 — any time of day or night, seven days a week. If you run into any issue with betting during BPL or T20 matches, you can get an immediate response.
Absolutely. golds bets support team can respond in both Bengali and English. This was set up with Bangladeshi players in mind. If you write in Bengali on live chat, you will get a reply in Bengali.
To get a faster resolution, have the following ready: the username or email registered to your account, a description of the issue, the transaction reference number or screenshot for payment-related issues, and the time the problem occurred. This allows the support team to work much more quickly.
Account
Account & Login
Registration, password recovery, logging in on a new device — answers to all common questions are here.
No. Under golds bets rules, each person is allowed one account only. Creating multiple accounts may result in all accounts being suspended and bonuses cancelled. If you have trouble accessing an old account, get help on the golds bets Login page.
Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and an OTP will be sent to you. Use the OTP to set a new password. If you do not receive the OTP, check your spam folder or contact the golds bets support team via live chat.
Yes, you can log in from any device using your username and password. When logging in on a new device for the first time, an OTP verification via email or SMS may be requested — this is normal for security purposes. Using the golds bets App makes access even easier on mobile devices.
The registration process is simple: go to the website, fill in the registration form with your name, email or mobile number, date of birth, and password. Those under 21 years of age cannot register. After registering, verify your email or SMS. Read the Terms & Conditions for full details.
Some details can be changed directly from account settings. However, changing name or National ID-related information typically requires KYC verification. In that case, contact the golds bets support team via live chat or email and have the relevant documents ready.
Still have questions? Talk to us directly
If you could not find the answer to your question in the FAQ above, do not worry — the golds bets support team is available 24/7, seven days a week. Reach out in Bengali or English, whichever you are comfortable with.
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