golds bets Terms and Conditions

01 General Provisions and Definitions

These terms and conditions ("Terms") apply to the golds bets platform and all services operated under it. These Terms form a legal agreement between you and golds bets. By accessing the site or creating an account, you are considered to have accepted every clause of these Terms.

In this document, the word "Platform" refers to the golds bets website, mobile application, and all associated digital services. "User" means any person who is registered on the Platform or who visits it without registering. "Account" means the user's personal registered profile.

To learn more about us, you can read the About Us page, which explains golds bets's values and the nature of our services.

golds bets reserves the right to change, amend, or update any part of these Terms at any time. Continued use of the Platform after any changes will be considered acceptance of the revised Terms.

02 Account Registration and Verification

2.1 Registration Requirements

To open an account on golds bets, the user must provide accurate and complete information. Registering an account with false, incomplete, or misleading information is strictly prohibited. Each person may create only one account.

2.2 Required Information

• Full legal name (as on national ID card or passport)
• Correct date of birth (for age verification)
• Active mobile number (for OTP verification)
• Valid email address
• Current address

2.3 Identity Verification (KYC)

golds bets may at any time request identity documents, proof of address, or other relevant documents from the user for account verification. Withdrawals and bonus claims may be suspended until the verification process is complete.

2.4 Account Security

The user is responsible for keeping their account password and login details secure. Giving any other person access to the account is prohibited. Any unauthorised access must be reported to our support team immediately.

03 Age and Eligibility Requirements

Users must be at least 21 years old to access any golds bets service. If the age declared at registration is found to be false, the account will be closed immediately and all bonuses and winnings will be forfeited.

Residents of countries or regions where online gambling or betting is legally prohibited are requested to refrain from using golds bets. Compliance with applicable local laws is entirely the user's responsibility.

04 User Conduct and Prohibited Activities

4.1 Permitted Use

Users may use the Platform solely for personal entertainment and in a respectful manner. Every bet or game must be completed by the user themselves, independently.

4.2 Prohibited Activities

The following activities are strictly prohibited:

• Creating multiple accounts to take advantage of the bonus system or promotions
• Operating an account using another person's identity
• Intentionally exploiting technical errors or bugs on the Platform
• Using automated software, bots, or scripts to place bets or play games
• Money laundering or any other illegal financial activity
• Threatening or harassing other users or staff
• Operating as a member of a betting syndicate

golds bets reserves the right to immediately close any account involved in any of the above activities and to withhold the relevant funds.

05 Financial Transactions — Deposits and Withdrawals

5.1 Deposits

The minimum deposit amount on golds bets is ৳100. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other commercial banks). Only payment methods registered in the account holder's own name may be used.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours. Account verification must be complete before a withdrawal request is processed. The withdrawal method must match the method used for the deposit.

5.3 Ownership of Funds

Funds in the account belong solely to the registered account holder. Transactions on behalf of or in the name of a third party are not permitted. If suspicious financial activity is detected on any account, golds bets reserves the right to freeze the funds.

06 Bonuses and Promotional Offers

6.1 Welcome Bonus

golds bets offers new members a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a deposit of ৳1,000 gives a bonus of ৳1,200, making a total balance of ৳2,200, and to withdraw the bonus funds, a wager of ৳1,200 × 15 = ৳18,000 must be completed.

6.2 General Bonus Terms

• Each bonus may be claimed only once, unless the specific promotion's terms state otherwise.
• Multiple bonuses cannot be active at the same time.
• Bonus balance cannot be withdrawn until the wagering requirement has been met.
• Bonuses may only be used on eligible games or sections, as specified in the promotion's terms.
• golds bets reserves the right to cancel any user's bonus at any time if evidence of bonus abuse is found.

6.3 Other Promotions

Golden Friday Reload, Golden Slots Bonanza, golds bets Cricket Festival, Birthday Golden Gift, and Refer a Friend Reward — each of these promotions has its own specific terms and full details will be provided on the promotions page. The wagering requirement may vary for each promotion.

07 Betting Rules

7.1 Bet Acceptance and Cancellation

A bet is considered final only when confirmed by the system. golds bets reserves the right to cancel bets accepted at abnormal odds due to technical issues. In the case of a cancelled bet, the original stake will be returned to the user's account.

7.2 Event Cancellation or Postponement

If a sports event is cancelled, abandoned, or incomplete, golds bets will settle bets in accordance with applicable industry standards. In such cases, the bets on the relevant event may be deemed void and the stake will be returned.

7.3 Incorrect Odds

golds bets is not obliged to settle bets placed at clearly incorrect odds that were published due to a technical error or human mistake. In such cases, golds bets reserves the right to settle at the correct odds or to cancel the bet.

08 Security and Data Privacy

golds bets uses SSL encryption and other technical security measures to protect users' information and transactions. Details of how your personal data is collected, stored, and used can be found in our Privacy Policy.

If a user notices any suspicious activity on their account, they should contact our 24/7 live chat immediately. golds bets will never ask for a user's password or full payment details via email or any other channel.

09 Responsible Gaming

golds bets believes that gambling is a form of entertainment and should never be used as a solution to financial problems. Users are expected to set their own budget and play within their limits.

If a user feels that their gambling habits are getting out of control, they can visit the Responsible Gaming Guidelines and Self-Regulation Tools page. Information on setting deposit limits, cooling-off periods, and self-exclusion options is available there.

golds bets takes the protection of minors very seriously. Parents are advised to use parental control software on devices accessible to their children.

10 Account Suspension and Closure

10.1 Closure by golds bets

golds bets reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause of these Terms
• Evidence of fraud or fraudulent activity
• Money laundering or other illegal financial activity
• Operating multiple accounts
• Registration using false information

10.2 Closure by the User

Any user may request closure of their account at any time. Any remaining balance should be withdrawn before the account is closed. Account closure requests must be submitted through the support team.

11 Limitation of Liability and Dispute Resolution

11.1 Limitation of Liability

golds bets is not liable for losses caused by technical failures, internet connectivity issues, third-party service failures, or other factors beyond its control. However, in the case of a clearly proven system error, golds bets will take appropriate action.

11.2 Dispute Resolution

If a dispute arises regarding a bet or transaction, the user should first contact our support team. If the matter is not resolved within 24 hours, a formal complaint may be filed. golds bets resolves all disputes fairly and on the basis of system logs. The information contained in system logs will be considered final.

11.3 Service Interruptions

Services may be temporarily unavailable due to maintenance, upgrades, or unavoidable circumstances. golds bets is not liable for any bets placed during such periods. Users will be notified of service interruptions as far in advance as possible.

12 Changes to Terms and Contact

golds bets may update these Terms at any time. For significant changes, users will receive a notification in their account or a notice will be displayed on the site. Continued use of the Platform after any changes will be considered acceptance of the new Terms.

If you have any questions about these Terms, please contact us via 24/7 live chat or by email in Bengali or English. You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.

The Bengali version of these Terms is authoritative. In case of any ambiguity in a translation, the meaning of the Bengali version shall prevail.