Privacy Policy
At golds bets, protecting your personal information is our priority. This policy explains in detail how we collect, use and keep your information secure.
Table of Contents
1. Introduction and Scope
This Privacy Policy ("Policy") applies to the golds bets platform and all related services. By using this website, you are considered to have agreed to the terms set out in this Policy.
golds bets operates an online betting and casino service for users in Bangladesh. We believe that transparency and user trust are the foundation of a healthy digital service. Therefore, in this Policy we clearly and directly describe every aspect of how we handle your data.
This Policy takes effect when you visit the golds bets website, register an account, use any service, or contact our support team. This Policy complements our Terms and Conditions, and both documents should be read together.
2. Types of Information Collected
golds bets collects various categories of information, described in detail below:
2.1 Identity Information
Information you provide when registering an account:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Permanent and current address
2.2 Financial Information
Information required for processing transactions:
- bKash, Nagad and Rocket mobile banking account numbers
- Bank account details (if applicable)
- Deposit and withdrawal history and amounts
- Transaction reference numbers and dates
2.3 Activity Information
Information related to your use of the platform:
- Game history, bet amounts and results
- Session duration and time of each visit
- Preferred game categories and betting types
- Bonus usage and wagering activity
2.4 Technical Information
Technical information collected automatically:
- IP address and unique device identifiers
- Browser type, version and operating system
- Date, time and pages of each visit
- Referral URL and exit page address
3. Methods of Data Collection
golds bets collects information in the following ways:
3.1 Information Provided Directly
You provide information directly when you open an account, fill out forms, contact the support team, or take part in the verification process. This information is provided voluntarily and is required to access the service.
3.2 Automatic Collection
Technical information is collected automatically through server logs, cookies and similar technologies on every visit to the website. This is a standard part of how the website operates.
3.3 Via Third Parties
Some information is received through identity verification services, payment processors (such as bKash and Nagad) and fraud detection service providers. These third parties operate under their own privacy policies.
4. Purpose of Data Use
Collected information is used only for the following purposes:
4.1 Service Operations
- Creating, managing and verifying accounts
- Processing deposit and withdrawal transactions
- Distributing bonuses and rewards and tracking wagering
- Maintaining game history and balance records
4.2 Security and Compliance
- Detecting and preventing fraudulent activity
- Verifying identity and ensuring account security
- Monitoring user behaviour under responsible gaming policy
- Addressing cybersecurity threats
4.3 Communications
- Sending transaction notifications and confirmation messages
- Responding to your support requests
- Informing you about important policy changes
- Sharing promotional information subject to your consent
4.4 Service Improvement
Using data for analytical purposes, we continuously improve the website's performance, user experience and quality of service. Personally identifiable information is anonymised as much as possible in this analysis.
5. Data Disclosure and Third Parties
golds bets does not sell your personal information. However, information may be shared in a limited way with third parties in the following circumstances:
5.1 Service Providers
Necessary information is shared with payment gateways (bKash, Nagad, Rocket and bank transfer institutions), identity verification services, technical infrastructure providers and cybersecurity service providers. Each of these third parties operates under strict confidentiality agreements and may only use the information received for the specific purpose it was shared for.
5.2 Legal Obligations
Relevant information may be disclosed in response to a valid court order, a request from a government investigation authority, or any other legal obligation. In such cases, we will make every effort permitted by law to inform you in advance.
5.3 Business Transfers
In the event of a merger, acquisition or transfer of business assets, user information may be transferred to the relevant party. Should such a change occur, we will notify you clearly in advance.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used on the golds bets website. Cookies are small text files stored in your browser that help recognise you on return visits and make the service easier to use.
6.1 Cookie Categories
- Essential Cookies: Required to maintain login status and for security verification. These cannot be disabled.
- Functional Cookies: Remember your preferred language, currency and display settings.
- Analytics Cookies: Collect anonymous data to understand which parts of the website are used most.
- Session Cookies: Deleted when the browser is closed; used for temporary operations.
6.2 Cookie Controls
Non-essential cookies can be disabled from your browser settings. Please note that disabling cookies may limit certain site features, such as automatic login or the ability to remember your preferences.
7. Data Retention and Security
golds bets takes industry-standard technical and organisational measures to keep your information secure.
7.1 Security Measures
- All communication between your browser and our servers is secured through SSL (Secure Socket Layer) encryption
- Stored data is protected by AES-256 encryption
- Two-factor authentication (OTP) is used to protect accounts
- Regular security audits and penetration tests are conducted
- Access to data is restricted to authorised staff only
7.2 Data Retention Period
Information is retained while your account is active and for a defined period after it is closed in order to meet legal obligations. Financial transaction records are generally kept for a longer period as they may be required for auditing. Once no longer needed, information is securely deleted or anonymised.
7.3 Response to Data Breaches
In the event of a data breach, we will act promptly to take necessary measures and notify affected users as soon as possible.
8. User Rights
As a user of golds bets, you have the following rights regarding your personal information:
8.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your information within a reasonable time.
8.2 Right to Rectification
If your information is incorrect or incomplete, you can request a correction. Most details can be updated directly from account settings; for complex changes, please contact our support team.
8.3 Request to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period for legal or regulatory reasons. In such cases, we will clearly explain to you which information cannot be deleted and why.
8.4 Right to Object to Processing
You may object to the use of your information for marketing communications and request that such communications be stopped at any time.
8.5 How to Exercise Your Rights
To exercise any of the rights described above, contact our support team directly via live chat or email. The FAQ section has more detailed information about the process for exercising your rights. We will try to respond as quickly as possible after receiving your request.
9. Protection of Minors
golds bets strictly does not provide services to anyone under the age of 21 (21+). Age is verified at the time of registration and identity documents may be requested if needed.
If we become aware that we hold information belonging to a minor, that information will be deleted immediately and the associated account will be closed.
We are firmly committed to responsible gaming principles and remain vigilant at all times in protecting minors.
10. Changes to the Policy
golds bets may update this privacy policy from time to time. Changes may be necessary if the scope of services expands, new technologies are adopted, or legal requirements change.
For significant changes, a notification will be sent to the registered email address and the new effective date will be clearly stated on the website. Continued use of the website after changes have been made will be taken as acceptance of the new policy.
If you do not agree with the changes, you always have the right to close your account and stop using the service.
11. Contact
If you have any questions, comments, or complaints about this privacy policy, please do not hesitate to contact us.
Contact Methods
- Live Chat: Direct chat support available 24/7 through the website, in Bengali and English
- Email: [email protected]
To learn more about golds bets, read our About Us page, which contains details about the platform's goals, values, and services.